Help and FAQ
CAN I CANCEL MY ORDER？
We often start processing your items within 24 hours of receiving your order. If you want to cancel the order, please email us, we will try to cancel the order for you, but our cancellation policy has some restrictions. If your items have been shipped, printed by the vendor, or have been sent to the proof of the print backdrop, unfortunately, the order can not be canceled. If you choose to continue to cancel the order, you will need to pay 25% of the order amount for the printed item as the cancellation fee.
WILL MY BACKDROPS BE THE EXACT SIZE I ORDERED?
Most of the time your backdrop will be the exact size but please note that backgrounds can lose up to 1% - 10% in width and height during processing.
WHAT'S THE BEST WAY TO STORE THE BACKDROPS?
We recommend storing your backdrops the way they were shipped. Folded backdrops are stored easily by refolding them while rolled backgrounds must be rolled when stored.
IS THE SIZE OF THE POCKET COUNTED IN THE BACKGROUND?
Yes, the pocket needs 8 - 15 CM, We usually choose 15CM to make a pocket. If you don't need, please tell us when you order.
WHAT SHOULD I DO IF I RECEIVE A DAMAGED ITEM?
Please contact our customer service and they will handle it for you. If we have this product in our warehouse, we will ship it to you on the next business day.
HOW TO GET WRINKLE OUT OF BACKDROP?
Here are some tips for you.
1. Steaming the backdrop. The combination of heat and water will help to smooth out the surface of the backdrops. Depending upon the length of the fabric, the steamer will complete its task in 15 to 20 minutes.
2. Spritzing the backdrop. Hang the backdrop up. Clamp it tight to stretch it. Using a simple spray bottle filled with water, spritz the backdrop lightly from both sides. As the backdrop dries, it will stretch and tighten, and the wrinkles will drop out.
3. Washing a stained backdrop. Use a washing machine on a cool setting so that the backdrops do not tear away. For drying the backdrops, do not put it in the washing machine dryer. Hang it up and let it dry in a natural way.
4. Hanging the backdrop.
IF YOU HAVE OTHER QUESTIONS，PLEASE CONTACT US.